YOUR ACCOUNTS

Contact Us

Contact Us

We’re Here to Help

PPO Plan Participants: Accolade is a confidential service provided for by the Trust to answers all types of medical, healthcare, and benefits questions.

Call Accolade toll-free: (866) 206-0977, Monday through Friday 5:00AM-5:00PM or visit member.accolade.com to register and connect to a Clinical Health Assistant to get help with:

  • Understand your medical, dental and vision benefits
  • Learn more about your care options
  • Resolve claim issues and billing questions
  • Schedule doctor appointments
  • Find an in-network provider, and more.

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PPO and Kaiser Trust Participants: for detailed benefits information, questions about eligibility, claims, or ID cards you can also call the Trust at (800) 458-3053 or visit www.nwadmin.com. Register or login to view secure and personalized information.

Customer Service
2345 Eastlake Ave E
Seattle WA 98102

Mailing Address
2323 Eastlake Ave E Ste. 400
Seattle WA 98102-3305

Trust Medical Plan
Kaiser Permanente Plan
Numbers to Know
Accolade Health Assistant (866) 206-0977 member.accolade.com
Premera Blue Cross provider organization (PPO) network (800) 810-BLUE (2583) BlueCard Network
Prescription drug benefits (800) 788-2949 www.medimpact.com
Mail Order prescription drug claims and refills (855) 873-8739 www.medimpactdirect.com
Prior Authorization and Hospital Inpatient pre-certification (855) 784-4561
24-hour NurseLine (866) 672-7863
Teladoc (855) 332-4059 teladoc.com/premera
Dental claims, benefits, network provider listing (800) 554-1907 www.DeltaDentalWA.com
Vision claims, benefits, network provider listing (800) 732-1123 www.nwadmin.com
Lifestyle Coaching www.wateamsters.vivacity.com
Personal Health Support– Chronic Condition Management  (855) 869-6775
Quit For Life® Program (855) 462-5859 www.quitnow.net/WATeamsters
Member Assistance: GuidanceResources ® (866) 301-0313 www.guidanceresources.com using Web ID: WATEAMSTERS
Numbers to Know
Kaiser Permanente network (888) 901-4636 www.kp.org/wa
Mail Order prescription drug claims and refills (800) 245-7979
24-hour Nurse Line (800) 297-6877
Assistance Program (888) 287-2680
Dental claims, benefits, network provider listing (800) 554-1907 www.DeltaDentalWA.com
Vision claims, benefits, network provider listing (800) 732-1123 www.nwadmin.com
Health Profile (888) 901-4636 www.kp.org/wa
Quit For Life® Program (800) 462-5327 www.quitnow.net/ghc